Late arrivals needed a consistent path
Routine late check-ins should not depend on one person knowing every front-desk system or remaining on site throughout the night.
Real Malaysian hotel deployment
Tropical Villa Kuantan: connected self check-in after hours.
One Classic Kiosk M150 connects identity verification, payments, deposits, keycards and hotel systems for this 20-room Kuantan property—so routine late arrivals no longer depend on a team member waiting through the night.
Property20 rooms
KioskClassic M150 × 1
Live since2025
LocationKuantan, Pahang
Start with operations
More than placing a kiosk: connecting the arrival journey.
The deployment was shaped around actual late-arrival, international-guest, payment and keycard needs, then connected to the systems required for one guest journey.
Critical steps brought into one M150
The flow covers reservation lookup, NRIC or passport scanning, facial verification, payments, deposits, receipts, and keycard issuance and return.
Guests can pay and collect a keycard
The kiosk handles standard steps while the team stays focused on exceptions and guests who genuinely need personal assistance.
Deployment evidence
The equipment shown is the equipment in operation.
These photographs were taken at Tropical Villa Kuantan and retain the entrance, payment terminal and installation setting—evidence of a real deployment rather than a product rendering.
Guest journey
From reservation lookup to keycard, every step stays clear.
Chinese, English and Malay interfaces help local and international guests complete the same standard check-in or checkout journey.
- 01Find the reservation and select a language
Identify the stay through the STAAH booking and OTA flow.
- 02Verify identification and identity
Scan an NRIC or passport and complete facial verification within the hotel workflow.
- 03Complete charges and deposit
Use the Gkash terminal for credit card, debit card, QR payments and bank-card deposits.
- 04Issue the keycard and update systems
Connect to the HUNE door-lock and keycard system, then synchronize the result with MythAsia PMS.
Connected systems
Four system roles, one guest journey.
MythAsia PMS
Receives and synchronizes reservation, registration and completed-arrival information.
HUNE
Supports the keycard encoding, issuance and return workflow.
Gkash
Handles bank-card and QR payments together with deposit collection.
STAAH
Connects booking and OTA sources so the guest can find the correct stay.
Confirmed operational change
Routine late arrivals no longer require an overnight wait.
Guests can complete routine registration, pay and collect a keycard independently, reducing the need to maintain and train a dedicated overnight front-desk role. The team remains available when assistance or an exception is required.
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