Overnight arrivals needed a consistent path
Previously, late-arriving guests called about room availability, transferred payment and waited for the operator to send the key-mailbox code.
Real Malaysian guesthouse deployment
Rivermoon Kuantan: self check-in after midnight.
One Classic Kiosk M150 connects identity verification, payments, deposits, keycards and hotel systems for this 11-room Kuantan guesthouse—so routine late arrivals no longer depend on the operator answering calls throughout the night.
Property11 rooms
KioskClassic M150 × 1
Live since2022
LocationKuantan, Pahang
Start with operations
More than placing a kiosk: solving the late-arrival handoff.
The deployment began with the guesthouse’s actual overnight arrival, payment and key-handover process, then connected the standard guest steps into one self-service path.
Standard steps brought into one M150
The flow covers reservation lookup, NRIC or passport scanning, facial verification, payments, deposits, receipts, and keycard issuance and return.
“At night, I can rest instead of answering calls.”
The kiosk handles standard registration steps while the operator remains available for exceptions or guests who need assistance.
Deployment evidence
Guests using the kiosk are the clearest deployment evidence.
The photograph records guests using the M150 touchscreen at Rivermoon Kuantan, retaining the key boxes, entrance setting and real operating context.
Guest journey
From reservation lookup to keycard, every step stays clear.
Chinese, English and Malay interfaces help local and international guests complete the same standard check-in or checkout journey.
- 01Find the reservation and select a language
Identify the stay through the connected booking and OTA flow.
- 02Verify identification and identity
Scan an NRIC or passport and complete facial verification within the property workflow.
- 03Complete charges and deposit
Use the connected payment terminal for bank-card and QR payments together with the required deposit step.
- 04Issue the keycard and update systems
Connect to the door-lock and keycard system, then synchronize the completed arrival with MythAsia PMS.
Connected systems
Four system roles, one guest journey.
MythAsia PMS
Receives and synchronizes reservation, registration and completed-arrival information.
Door lock / keycard
Supports the keycard encoding, issuance and return workflow.
Payment terminal
Handles bank-card and QR payments together with the deposit step.
STAAH
Connects booking and OTA sources so the guest can find the correct stay.
Confirmed operational change
Routine late arrivals no longer depend on overnight calls.
Guests can complete routine registration, pay and collect a keycard independently, allowing the operator to rest instead of waiting for calls. The property remains available when assistance or an exception is required.
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