A clearer handoff between guests, the front desk and finance
Management wanted a more modern arrival experience, less waiting at registration, more accurate guest records and clearer financial reporting. The project began with these operating needs.
Real Malaysian hotel deployment
Birkin International Hotel: Six kiosks, one arrival workflow.
Four M50 and two M150 kiosks connect self check-in and checkout with MythAsia PMS at this 526-room Melaka hotel, alongside the front-desk team.
Property526 rooms
KioskM50 × 4 · M150 × 2
Installed2024
LocationMelaka, Malaysia
Start with operations
The arrival problem shapes the deployment.
The equipment, integrations and staff handoff are described for this property. Operational observations do not promise the same result at every hotel.
Self-service and staff service work together
Four M50 units and two M150 units support standard identification, facial verification, payment, bank-card deposit collection, keycards and receipts. Staff can assist guests and handle exceptions alongside the kiosk journey.
More accurate records and remote management visibility
The reported operating changes include more accurate front-desk guest records, less need for staff to wait for every routine night arrival, and management in Taiwan being able to review performance through MythAsia PMS.
Configured guest journey
Identity, payment and keycard in one path.
- 01Check-in and checkout
Standard guest steps with staff assistance available for exceptions.
- 02Identification and facial verification
NRIC/passport scanning and facial verification within the hotel workflow.
- 03Payment and deposit
Credit card, debit card and QR; bank-card deposit collection
- 04Keycard issuance and return
Room access connects to the HUNE lock/keycard system.
- 05Receipts and languages
Receipt printing with Chinese, English and Malay interfaces.
Connected systems
Defined connections at this property.
MythAsia PMS
Reservation, guest registration and operating records
HUNE
Keycard encoding, issuance and return
Payment
Credit card, debit card and QR; bank-card deposit collection
STAAH
Connected booking and OTA records
Operational observations
More accurate records and remote management visibility
The reported operating changes include more accurate front-desk guest records, less need for staff to wait for every routine night arrival, and management in Taiwan being able to review performance through MythAsia PMS.
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